(NOTE: This electronic version of the Office of the Information and Privacy Commissioner's Annual Report 1996-97 includes corrections for clerical errors that exist in the printed copy.)


VII. Commissioner's Orders

Introduction

Under sections 56(1) and 58(1) and (2) of the Freedom of Information and Protection of Privacy Act, if a request for review cannot be settled by mediation, then the Commissioner must dispose of the issue(s) by holding a formal inquiry and issuing an Order. If the matter before the Commissioner is a complaint, or concerns a time extension, correction, or fee waiver, then the Commissioner may make an Order under sections 58(3) or 42(1)(b) of the Act.

The Formal Inquiry Process

A formal inquiry is similar to a court case. It is conducted by the Commissioner under section 56 of the Act. The Commissioner decides whether the inquiry will be oral or written, who may make submissions, and all questions of fact and law that arise during the course of the inquiry. Section 56(6) specifies that the Commissioner has 90 days within which to conduct an inquiry dealing with a request for review, but, in practice, the first portion of the 90 days is allocated to Portfolio Officers to try to resolve the dispute by mediation.

The Commissioner does not learn of any details of a request for review until it is before him in a formal inquiry. This ensures that the Commissioner remains an impartial adjudicator of the facts and issues and makes his determination independently from the mediation process.

During an inquiry, the Commissioner receives submissions on the facts and issues of a case from the applicant, the public body, and, in certain situations, third parties and intervenors. The Commissioner considers all submissions and reviews the records in dispute. He then makes an Order outlining the important issues and applicable sections of the Act, and declaring his decision whether records must be withheld or disclosed. The Commissioner also may make orders with respect to time extensions, corrections to records, and fees.

Orders and Compliance

The Commissioner's Orders are final and binding. There is no further appeal process under the Freedom of Information and Protection of Privacy Act. The head of the public body must comply with the Commissioner's Order within 30 days. If the public body, applicant, or any third parties disagree with a Commissioner's Order, they may apply for judicial review of the Order in the British Columbia Supreme Court. The Commissioner's Order is then stayed until such time as the court orders otherwise. A public body or third party must apply for a judicial review within 30 days of the Order. An applicant may apply for judicial review of an Order at any time.

Between April 1, 1996 and March 31, 1997 the Commissioner issued 62 Orders. These were Orders No. 96 to 157.

Judicial Reviews

Between April 1, 1996 and March 31, 1997 four of the Commissioner's Orders were the subject of applications to the B.C. Supreme Court for judicial review. The Orders that have been challenged are Orders No. 48, 108, 115, and 144.

Between April 1, 1996 and March 31, 1997, the B.C. Supreme Court delivered five decisions with respect to Commissioner's Orders challenged by judicial review. These decisions were for Orders No. 36, 48, 73, and 74. Orders No. 36 and 74 were overturned. Order No. 48 was upheld but currently is under appeal by the applicant to the Court of Appeal. The petition for Order No. 73 was dismissed.
(Orders not mentioned above that were challenged in, or reviewed by, the B.C. Supreme Court in previous fiscal years include Order No. 8, 22, 29, 39, 56, and 61).

Availability of Commissioner's Orders

Commissioner's Orders are available through:

A Chronological Table of Orders, a Table of Concordance, and a Table of Public Bodies that were the Subject of Orders are attached to the back of this report as Appendices D, E, and F.

(Copies of judicial review decisions are available by contacting the court registries of the British Columbia Supreme Court: Vancouver (604) 660-2845 or Victoria (250) 356-1478, or by accessing the Superior Courts website at: http://www.courts.gov.bc.ca. The Commissioner's Office maintains an electronic link on its web site from each order that has been judicially reviewed to the B.C. Supreme Court homepage.)

Sample Summaries of Recent Orders

The samples of Orders chosen for summary in this report represent some of the more interesting or contentious issues raised by recent requests for review. The summaries are grouped below according to general subject matter.

A. RECORDS RELATING TO AUDITS,
INVESTIGATIONS, AND REPORTS

Order No. 97-1996 - A Decision by Simon Fraser University to Sever Information from a Report of a Committee

A news editor for The Georgia Strait requested from Simon Fraser University the release of a 40-page report compiled by its Committee of Inquiry concerning a dispute which took place among staff and faculty members. The University released only 15 pages, stating that further disclosure would be an unreasonable invasion of the personal privacy of those involved in the inquiry.

The Commissioner found that, although small portions of the report should be withheld to protect the personal privacy of persons involved in the inquiry, the majority of the report must be released in order to comply with the accountability requirements for public bodies under the Freedom of Information and Protection of Privacy Act.

Order No. 115-1996* - A Request for Access to a School Counsellor's Notes in School District No. 2 (Cranbrook)

School District No. 2 (Cranbrook) refused to turn over to a parent notes taken by a counsellor at a school during interviews with the parent's two children. The District argued that, because the school counsellor refused to disclose the records to the District or the parent, it was unable to review the notes for contemplation of disclosure under the Freedom of Information and Protection of Privacy Act.

The Commissioner found that the counsellor's notes were records created by the counsellor in the performance of the counsellor's duties as an employee of the School District. The Commissioner therefore concluded that the notes were records "in the custody or under the control" of the District and ordered the counsellor to release them to the District.

The Commissioner emphasized that his decision that a school counsellor's notes are subject to the Act is completely separate from a decision about who can have access to the notes, whether parents or school officials, and under what circumstances.

* This Order has been challenged by a request for judicial review in the British Columbia Supreme Court. Until the court delivers a decision, the Order is stayed.

Order No. 138-1996 - A Request for Review of a Decision by the Ministry of Attorney General to Refuse a Former Employee of its Corrections Branch Access to Records Pertaining to an Investigation of Workplace Harassment

A former employee of the Corrections Branch of the Ministry of Attorney General requested records from the Ministry that had been generated during its investigation of his alleged misconduct. The request included transcripts and audio tapes of interviews with former colleagues, an investigator's handwritten notes taken during the interviews, some employees' handwritten notes, and two e-mail messages about the former employee circulated to Ministry employees.

The Ministry had already disclosed several records related to the investigation, but refused to release the remaining information to the applicant, stating that disclosure would be an unreasonable invasion of other employees' privacy and could reasonably be expected to threaten their safety or mental or physical health.

The Commissioner found that although the former employee had made submissions that there was no reason for employees to fear him, the Ministry had provided sufficient evidence of reasonable expectation of harm to employees if the contents of the records were released.

The Commissioner stated that: "I wish to be guided by the record of past performance in acting prudently in a sensitive manner, such as the present inquiry, rather than relying on promises of reformation that may not withstand the test of time. My primary concern is for the mental health and safety of the third parties whose records have not been released to date."

B. RECORDS RELATING TO FINANCIAL, COMMERCIAL, OR TECHNICAL INFORMATION

Order No. 104-1996 - A Request by the Media to the Ministry of Attorney General Concerning Information about Possible Sites for a Correctional Centre in the Central Okanagan

A reporter for the Kelowna Daily Courier requested from the Ministry of Attorney General the disclosure of records containing detailed information concerning a proposed prison site in Kelowna. The applicant argued that releasing the information was in the interest of the public good, but the Ministry refused the request, stating that disclosure would be harmful to its financial or economic interests.

The Commissioner upheld the decision by the Ministry, concluding the records in question contained financial, commercial, and technical information that belonged to the Ministry and had monetary value. He also found that the release of the information could lead to premature disclosure of the prison proposals and to undue financial gain to property owners or speculators. The Commissioner further found that disclosure would reveal information about negotiations carried on by and for the Ministry.

Order No. 126-1996 - A Media Request for Access to All Records Concerning an Agreement Between the University of British Columbia, Coca-Cola Bottling Ltd., and other Third Parties

A reporter from The Ubyssey student newspaper requested all records from the University of British Columbia associated with its Cold Beverage Agreement with Coca-Cola Bottling Ltd., including contracts, negotiations, memos, reports, letters, phone conversation records, and legal advice. The University refused to disclose the 179 pages of information, stating that disclosure would be harmful to the financial or economic interests of the University and the business interests of Coca-Cola. The University also argued that some of the records were protected by solicitor-client privilege.

The Commissioner agreed with the University, finding that 173 pages of the documents were properly withheld under the financial or economic interests exceptions of the Freedom of Information and Protection of Privacy Act. He further found that the six remaining pages were protected from disclosure under the Act by solicitor-client privilege.

Order No. 142-1997 - A Refusal by the City of Victoria to Disclose Records to the Media Related to the Choice of a Contractor to Replace Memorial Arena

A news editor from Monday Magazine had requested records from the City of Victoria relating to the choice of Pilot Pacific Developments Ltd. as the preferred contractor to build a new facility to replace Memorial Arena in Victoria. The requester claimed the records from the City were a matter of public interest and public accountability. The City refused to release the records, stating that disclosure would be harmful to its financial or economic interests and the business interests of those who had submitted project proposals.

The Commissioner found that the City had inappropriately withheld a number of records from disclosure, since they contained little information about negotiations as specified in exceptions to disclosure under the Act. He further found that the City had inappropriately withheld records pertaining to the proposals by two unsuccessful firms, since they had already agreed to the release of their proposal documents.

The Commissioner ordered the City to release several of the records in full to Monday Magazine and to sever others for partial release. He concluded that, "the broad public interest in promoting accountability of public bodies...favour[s] disclosure in this instance, since it might reasonably be expected to protect, rather than harm, the financial or economic interests of Victoria taxpayers."

C. RECORDS RELATING TO HEALTH CARE

Order No. 116-1996 - A Request for Review of the College of Physicians and Surgeons of B.C.'s Decision to Refuse Access to Records Containing Information About the Accreditation of Everywoman's Health Centre

The applicant, a pro-life activist, requested from the College of Physicians and Surgeons of British Columbia all correspondence between the College and Everywoman's Health Centre from 1990 to 1995. The College refused, stating that disclosure would be harmful to law enforcement matters, the business interests of the Centre, and individual or public safety.

The Commissioner concluded that the College's procedure for accreditation of particular bodies was not a law enforcement investigation as defined in the Freedom of Information and Protection of Privacy Act. He also found that disclosure of the information would not be harmful to the business interests of the Centre. The Commissioner agreed, however, that the College should withhold a few items of information from disclosure, since its release would pose a threat to the health or safety of individuals.

Order No. 144-1997 - An Applicant and a Third Party's Request for a Review of Decisions Made by Greater Vancouver Mental Health Services Society with Respect to Access to a Complaint File

The applicant, a patient, had filed a complaint with the Greater Vancouver Mental Health Services Society (GVMHS) about the treatment she received from her psychiatrist. She requested the records of the subsequent investigation of her complaint by the GVMHS in order to determine if the GVMHS had "properly and adequately" assessed her complaints and standard of care. The GVMHS disclosed some of the records to the patient, but refused to release more, stating that it would reveal policy advice and unreasonably invade the personal privacy of the psychiatrist.

The Commissioner found that some of the records in dispute should be released to the patient, including the name of the consultant hired during the investigation. He stated: "In the present inquiry, I am persuaded that the Freedom of Information and Protection of Privacy Act militates in favour of disclosure of the identity of the consultant, because the personal information is relevant to a fair determination of the applicant's rights."

The Commissioner also found that the GVMHS had appropriately withheld other records under the Act, stating that: "While I have considerable sympathy with the applicant's wish to view exactly what her former psychiatrist has argued or reported with respect to this specific complaint,...the GVMHS has the basic responsibility for processing this complaint and is entitled to a considerable amount of discretion and confidentiality in the process."

D. RECORDS RELATING TO LAW ENFORCEMENT

Order No. 125-1996 - A Decision of the Vancouver Police Department to Withhold Law Enforcement Records from an Applicant

An applicant who was convicted in 1983 of multiple counts of rape, attempted rape, and indecent assault, and who is an inmate of dangerous offender status at a federal correctional facility, requested investigation records from the Vancouver Police concerning his past convictions, prosecution, and trial. He claimed that Vancouver Police and other individuals were part of a conspiracy against him.

The police refused to disclose the records, stating that disclosure would reveal law enforcement investigative techniques and would be an unreasonable invasion of the victims' personal privacy. The Commissioner agreed with police, concluding that disclosure could reasonably be expected to harm the effectiveness of police investigative techniques and would invade the personal privacy of victims.

Order No. 141-1996 - A Decision of the Vancouver Police Department to Sever and Withhold Records from an Applicant Relating to a Hiring Application, and the Adequacy of its Search of Records

The applicant, a former police officer, had requested from Vancouver Police "any and all documents regarding his past employment with the Department...including all personnel, recruiting, and internal investigations records pertaining to [his] personal conduct and work habits." Vancouver Police disclosed 632 of the 945 pages of records, arguing that the information it was withholding had been compiled as part of an "investigation into a possible violation of law." It also argued that disclosure of records about its hiring process would "result in obvious risks to public safety and public confidence in the police."

The Commissioner rejected the police department's argument, stating that the withheld records "were not even remotely compiled as part of an investigation." He also rejected the Department's submission that "the real issue in this inquiry is greater social interest in protecting the hiring process for sworn municipal constables pursuant to s.26 of the Police Act...as opposed to the applicant's right to access information pursuant to the Freedom of Information and Protection of Privacy Act."

The Commissioner stated: "Whatever the ultimate merits of this argument, it is obviously not one that moved the Legislature in the province when it enacted the Freedom of Information and Protection of Privacy Act. There is no `notwithstanding clause' in the Act that makes it subordinate to the Police Act."

E. DELETED RECORDS

Order No. 121-1996 - A Decision by the Ministry of Agriculture, Fisheries and Food to Refuse Access to Computer Backup Tapes Containing Deleted E-mail

The applicant had submitted a request to the Ministry of Agriculture, Fisheries and Food for all records in the British Columbia Systems Corporation (BCSC) which contained deleted e-mail originating from, and received by, four named individuals on various topics. The Ministry refused to disclose the records, stating that re-creating the deleted electronic files went beyond the technical capabilities of its normal hardware and software and would reasonably interfere with its operations.

The Commissioner upheld the Ministry's decision, stating that the applicant's request would have required a sizable six-month search of deleted e-mail that was beyond the normal hardware, software, and technical capabilities of the Ministry.

The Commissioner stated: "When a request for access is received, a public body has an obligation under...the Act to locate any records, manual or electronic, that are responsive to the request. For electronic records, this should include extant data that have been deleted from a system but are still readily retrievable, and records on archive or backup tapes that are also readily retrievable without excessive efforts...but I reiterate that unless a particular e-mail system in fact makes it relatively easy to retrieve deleted records from a wastebasket or archived or backup tapes, then there is no obligation on a public body to make an effort under...the Act."

F. FEES AND REQUESTS FOR FEE WAIVERS

Order No. 154-1997 - A Decision by the Ministry of Forests to Deny a Request for a Fee Waiver from an Applicant Seeking Records Related to Clayoquot Sound

A political science professor from the University of Victoria requested records from the Ministry of Forests related to Clayoquot Sound. He was told that he could review them for a fee of $1410.00, a fee the Ministry stated was to account for staff time required to prepare the records and supervise their viewing. The professor requested that the Ministry waive the fee in the public interest, stating that he planned to catalogue the files for academic and archival (public) use. The Ministry refused.

The Commissioner found that the Ministry had not properly exercised its discretion to waive a fee for public interest reasons under the Act. He concluded that the applicant had succeeded in making a "reasonable and reasoned effort" in demonstrating why his request for records related to a matter of public interest and therefore justified a fee waiver.

The Commissioner stated that: "Establishing an Archive is a particularly useful way to serve the public interest, since such a variety of communities, from First Nations to local communities, and forest companies, can use it."


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