INQUIRY RE: A decision of the Law Society of British Columbia to refuse the applicant's request for access to correspondence between certain members of the Law Society and the Insurance Department of the Law Society
Fourth Floor
1675 Douglas Street
Victoria, B.C. V8V 1X4
Telephone: 250-387-5629
Facsimile: 250-387-1696
Web Site: http://www.oipc.bc.ca
1. Description of the review
This is a written inquiry under Section 56 of the Freedom of Information and Protection of Privacy Act (the Act). It arose out of a request for review of the decision of the Law Society of British Columbia (the Law Society) to refuse the applicant's request for access to correspondence between certain members of the Law Society (the third parties) and the Insurance Department of the Law Society.
On September 22, 1997 the applicant submitted a request to the Law Society for correspondence between third parties and the Insurance Department of the Law Society. On October 22, 1997 the Law Society refused access to these records under sections 14, 17, and 22 of the Act. The Law Society also refused under Section 8 to confirm or deny the existence of a document.
On April 6, 1998 the applicant made a request to the Office of the Information and Privacy Commissioner (the Office) to review the Law Society's decision to apply sections 14, 17 and 22 of the Act. The applicant did not request a review of the Section 8 refusal. Though the request for review was made after the expiry of the thirty-day time limit in Section 53(2)(a) of the Act, the Director of the Office, after communicating with both parties, allowed an extension under Section 53(2)(b) of the Act.
2. Timeliness of the Inquiry and the Parties' Submissions to the Inquiry
Two main preliminary questions arise in respect of timeliness. First, what is the effect of the expiry of the ninety-day period in Section 56(6) of the Act? Secondly, what is the effect of an applicant's failure to observe time limits set by the Office for the delivery of submissions on the inquiry? Since the facts surrounding those issues are somewhat convoluted, I intend to describe them in detail.
The ninety-day review period under Section 56(6) of the Act for this inquiry was to expire on July 27, 1998. On June 23, 1998 the Office sent out a Notice of Inquiry to the parties setting July 15, 1998 for the close of the inquiry.
On July 2, 1998 the applicant requested that the inquiry be adjourned to mid-September 1998. He provided the following detailed reasons:
1. I am currently involved in an adjudication with the Information and Privacy Commissioner as well as other legal s involving my union and the City of Vancouver at the B.C. Labour Relations Board. I anticipate that these matters will be resolved by the end of August 1998.On July 6, 1998 the Law Society responded that it did not oppose an adjournment, but that mid-September was not convenient to its counsel and that accommodation of her calendar would require a date between September 2 and 10 or after November 15. At the same time the Law Society also put on record certain reservations about the applicant's attitude toward timeliness under the Act. These included the following points:
2. As you know, Section 56 of the Act provides ninety days for mediation and/or negotiation by the Commissioner's office. The 90 day period in the instant case expires on July 27, 1998. As I understand it the 'intention of the mediation process is to facilitate a settlement of the issues' in all cases and to ensure that an applicant 'has received access to all information and records' they are 'entitled' to under the Act.
The Notice of Inquiry in this case was issued approximately 27 days before the expiry of the ninety-day period. There was no explanation for this rush to an inquiry. Further, I have never been contacted by the portfolio officer for this case even though I asked him to update me on his mediation efforts on June 1, 1998 (Appendix1). I have had to submit an access request to the Commissioner's office for this information. I expect to receive a response no later than July 27, 1998 (Appendix 2). In any event, I think that this matter will end up before an adjudication. Needless to say, this process takes a lot of time.
3. The third paragraph of the Portfolio Officer's Fact Report contains a misleading statement. Had the portfolio officer bothered to contact me during mediation, I would have advised him that a review of the Section 8 denial in the public body's letter of October 22, 1997, was an issue in the inquiry scheduled for July 15, 1998. This issue has to be resolved before I make my initial submissions in this matter.
4. The Third parties in the instant case include counsel for my union and the City of Vancouver and an arbitrator - who happens to be a lawyer. All these individuals are also involved in the aforementioned proceeding before the Labour Relations Board. The reports sent to the Insurance Department of the Law Society of British Columbia by these lawyers, which are also the documents at issue in this case, may be subject to disclosure under other legislation. Indeed, Section 3(2) of the Act recognizes this possibility. It reads...
In short, I will, in the first instance, try to access the said reports under legislation other than the Act. If I do not succeed, I would then like to exercise my rights of access to the documents in question under the Act.
5. Further, in the recent judicial review involving the Commissioner and the City of Vancouver, Mr. Justice Tysoe remitted back to the Commissioner the matter of my grievance file in the custody of the external lawyer of the City of Vancouver. I advise that this lawyer is also one of the third parties in the inquiry scheduled for July 15, 1998. I do not know how long it's going to take the Commissioner to process my request for review of File No. 01919-164. I do expect to find the report sent by the City's lawyer to his liability insurer in the said file. It goes without saying that all this is going to take a bit of time to sort out. Hence, my request for an adjournment of the July 15, 1998 inquiry.
6. Finally, when the Registrar of Inquiries sent me the Notice of Inquiry for this case, she was aware that I was involved in another inquiry (with the University of British Columbia) scheduled for July 14, 1998. Why is she asking me to participate in two inquiries at the same time? This is most unfair and it should not have happened. I may refer this matter, together with my complaints against portfolio officers for OIPC files 6771 and 6810, to the Commissioner, the Attorney General and the minister responsible for the Act.
The applicant's request to the Law Society for the records that are the subject of this inquiry was made on or about September 22, 1997. The Law Society, in compliance with the Act, responded to the Applicant on October 22, 1997.On July 8, 1998 I notified the parties that the inquiry was being re-scheduled to close on November 16, 1998. The parties were also notified that initial submissions were due in my Office by noon on November 6, and that reply submissions were due by noon on November 13, 1998.
It was not until over five months later on April 6, 1998 that the Applicant requested a review of the decision of the Law Society. The reason given was that he '...was involved in several proceedings under the Act, including two inquiries, two Section 43 applications and a judicial review'. Now the Applicant asks for an extension once again to accommodate a multiplicity of proceedings (see paragraph 4 of the Applicant's letter). These matters surely must have been in the contemplation of the Applicant when he wrote to the Commissioner on April 6, 1998 requesting this review. As a sophisticated and frequent user of the Act, he is well aware of the approximate time when the inquiry would occur and of his other commitments.
It is clear from the Applicant's own correspondence that for a considerable period of time the Applicant will have a number of matters outstanding with the Office of the Information and Privacy Commissioner (the 'OIPC') and related proceedings. We raise this because the Applicant must be made to realize that others too have many matters on their calendar and the ability to focus on one matter to the exclusion of others and to the inconvenience of others is a luxury not contemplated by the Act.
The reasons given by the Applicant in his request for an extension to bring this review were related to his busy schedule, in particular his other matters before the OIPC. The Applicant now again asks the OIPC to exercise its discretion in his favour to accommodate other matters which presumably he considers more urgent or pressing at this time. The result is that the Law Society has been inconvenienced.
We ask that the Commissioner make note of these facts in his decision on this inquiry. The Law Society believes that the integrity of the Act requires those who seek to rely on it to respect the process.
...the dates I had suggested for the inquiry have come and gone. You were under a statutory mandate to hold an inquiry in this matter within 90 days of receipt of my request for review.On September 10, 1998 the Registrar of Inquiries again confirmed to the applicant that the inquiry would be closing on November 16, 1998. She also informed him that the issue of mediation had been addressed in an earlier letter dated July 16, 1998 from the portfolio officer. Specifically, since the Law Society was not prepared to modify its decision, mediation was unlikely, unless the applicant was prepared to modify his request. If the applicant was prepared to do that, he had been told to inform the portfolio officer.
Further, there has not been any genuine mediation in this matter. Had the portfolio officer of this file put his mind to the issues at stake, he would have seen that the public body never released any information to me, even though the records in question contain my personal information. In short, Section 22 does not apply in this case.
Further, as you know, I have lodged a complaint against my union with the Labour Relations Board. I require the documents at issue, which are in the possession of the Law Society, for the purpose of my complaint. Consequently, by his failure to mediate this case the portfolio officer may be prejudicing this case.
I want some action on this matter before the end of this week. Specifically, I should be given all the records in question. Indeed, when this matter was assigned to a portfolio officer, your officer said that, 'The intention of the mediation process is to facilitate a settlement of the issues in this case and to ensure that you have received access to all the information and records you are entitled to under the Act.'
The Commissioner did not refuse to conduct an inquiry into the Petitioner's request for review dated April 6, 1998, in a timely fashion, or at all. To the extent that the inquiry has exceeded the 90 day period described in Section 56(6) of the Act, this was at the request of the Petitioner who expressly and implicitly waived any entitlement to completion of the inquiry within the 90 day period.The applicant's petition remains outstanding. He has taken no steps to set it down for hearing by the Supreme Court.
I was not able to make said submissions by the scheduled dated because I am involved in other legal proceedings, including two judicial reviews. I am more than willing to make further submissions on this issue should that be required; otherwise, I will assume that this is not issue.On November 20, 1998 a severed copy of the applicant's submission was provided to the Law Society. Both parties were also informed that I would consider objections to the late filing of the applicant's submission and any reply submissions the parties provided by November 30.
However, I wish to assert that I am not waiving any of my rights in the pending judicial review by making this submission.
It is our position that the Inquiry was scheduled to proceed, was required to proceed, and indeed, did proceed on November 16, 1998. The scheduled date of the Inquiry was confirmed by the decisions of the Information and Privacy Commissioner dated July 8, 28, and August 6, 1998. Your letter to the Applicant, dated November 9, 1998, (copied to us) confirmed that the Inquiry was proceeding as scheduled on November 16, 1998. Your subsequent letter to us of November 18, 1998, clearly implied that no further submissions would be accepted and that the material that had been filed was being forwarded to the Commissioner for his decision.On November 30, 1998 the Law Society delivered a reply submission on the basis that it was without prejudice to its objection to my consideration of any material delivered after the close of the inquiry on November 16, 1998. On November 30, 1998 the applicant also delivered a reply submission.
In your letter of November 18, 1998, you also stated that our submission could only be provided to the Applicant after a decision had been made not to accept the Applicant's submission. To do otherwise would be contrary to the terms of the Notice of Inquiry and the statements contained in your letter of November 9, 1998; furthermore, and perhaps more importantly, such action on your part would be a direct contravention of your own Inquiry procedures (see Lorrainne A. Dixon decision July 28, 1998).
In light of the above, with all respect, we are now perplexed that we should be asked to provide a further response with respect to your acceptance of the Applicant's submission which was delivered after the date of the Inquiry, and after the Applicant was provided with a copy of our submission. Furthermore, we do not understand why we are required to file a Reply to the Applicant's submission when your office appears to have already indicated that the Applicant's submission would not be accepted after the date of the Inquiry.
Notwithstanding the unsettled question of whether there is any statutory authority allowing the Inquiry to have been conducted after July 27, 1998 (which we raised in our letter to your office dated July 6, 1998), we concede that we consented to the Applicant's request for an adjournment. However, if our consent amounted to a waiver of the requirement that the Inquiry be conducted within 90 days after the date of the request for review, that waiver only operated until the revised scheduled date of the Inquiry. Therefore, in our view, the Commissioner has no jurisdiction or authority under the Freedom of Information and Protection of Privacy Act, R.S.B.C. 1996, c. 165, to consider any matters related to this Inquiry which were raised beyond November 16, 1998, and, as a result, the Commissioner cannot consider materials submitted beyond that date.
While there is a presumption that the word 'shall' in a statute is mandatory in nature, there is no general rule to that effect and it has often been interpreted to be directory when certain conditions are present. The case most often cited in support of this proposition is Montreal Street Railway Co. v. Normandin, [191] A.C. 170 (P.C.), where Sir Arthur Cannell stated, at pages 174-75:
The question whether provisions in a statute are directory or imperative has very frequently arisen in this country, but it has been said that no general rule can be laid down, and that in every case the object of the statute must be looked at...When the provisions of a statute relate to the performance of a public duty and the case is such that to hold null and void acts done in neglect of this duty would work serious general inconvenience, or injustice to persons who have no control over those entrusted with the duty, and at the same time would not promote the main object of the Legislature, it has been the practice to hold such provisions to be directory only, the neglect of them, though punishable, not affecting the validity of the acts done. (Emphasis added)
I am satisfied that the doctrine applies to the present case. The statutory notice provisions clearly involve the performance of public duties by the respondent. There is no sanction or penalty provided in the Act for failure to give notices in time. The object of the notice provisions is to provide a defined time frame within which a request for information should be processed, and to allow the requester to file a complaint with the Information Commissioner. To interpret the notice provisions as mandatory would result in a denial of the release of the information to the requesters and would only cause the filing of a second request and timely compliance. This would not promote the main object of these provisions. Furthermore the requesters, through no fault of their own, would be penalized by the error of the respondent notwithstanding that they do not object to their own late notices.
[The applicant] may, in principle have an unlimited right of access to government information, subject only to the exemptions set out in the Act. However, in my opinion, he does not have an unlimited right of access to the processes available to secure those rights....I agree with the Law Society's characterization of the applicant as a sophisticated and frequent user of the Act. I am also satisfied that the applicant was well informed of the November 16, 1998 closing for this inquiry and of the associated deadlines for initial and reply submissions. Indeed, I find that by consistently confirming the date for the inquiry in their responses to the applicant's voluminous correspondence, my staff went beyond what was reasonably required to notify the applicant of the deadlines he was required to meet. I am also satisfied that the applicant was adequately informed that he could provide a late submission with a letter of explanation, if it was delivered by November 16, 1998.
The Legislature created the Office of the Information and Privacy Commissioner to administer the Act in ways that facilitate the purposes of the legislation. This mandate cannot require the Commissioner to act unreasonably in administering his own processes, or in supervising the processes of institutions. The Legislature must have intended that the Commissioner have the necessary authority to control his own processes, and to supervise the processes of institutions under the Act, so as to minimize or eliminate the potential for abuse.